Refund Policy | SphereIPTV – Best IPTV Service

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Our Money-Back Guarantee

We stand behind the quality of SphereIPTV. If you're not satisfied within 7 Days of your first subscription purchase, we'll refund you — no questions asked. We want you to stream with confidence.

1. Overview

SphereIPTV offers a digital IPTV streaming service. Because our service is delivered instantly upon subscription activation, refunds are evaluated on a case-by-case basis according to the conditions described in this policy.

By purchasing a subscription, you agree to this Refund Policy.

2. Eligibility for Refund

Situation	Refund Eligible?
Request within 48 hours of first purchase, service not working	✅ Yes — Full Refund
Technical issue caused by SphereIPTV servers (verified)	✅ Yes — Full or Partial
Duplicate payment / charged twice by mistake	✅ Yes — Full Refund
Request after 24 hours with active service	❌ No
Change of mind after service is working	❌ No
Incompatibility due to user's internet or device	❌ No
Subscription renewal (already renewed)	❌ No
Free trial account	❌ No (trial is free)

3. How to Request a Refund

To request a refund, follow these steps:

Contact us within 48 hours of your purchase via email at support@sphereiptv.com or WhatsApp.
Include your order ID, the email used to purchase, and a brief description of the issue.
Our support team will review your request within 12 hours.
If approved, the refund is processed back to your original payment method within 5–10 business days.

4. Non-Refundable Situations

We are unable to process refunds in the following cases:

The service was working correctly and you simply changed your mind
You purchased the wrong plan and have already used the service
Issues caused by your internet connection speed or instability
Incompatibility with an unsupported third-party IPTV player app
Account suspended due to violation of our Terms of Service
Requests made after the 24-hour window has passed

5. Partial Refunds

In certain cases where a technical issue has impacted part of your subscription period, we may offer a partial refund or a service extension as compensation — at our sole discretion.

6. Chargebacks

We kindly ask that you contact our support team before initiating a chargeback with your bank. Unauthorized chargebacks may result in immediate account suspension. We always work to resolve issues fairly and quickly.

7. Contact for Refund Requests

📧 Email: support@sphereiptv.com
💬 WhatsApp: +1 (555) 123-4567
🕐 Response time: within 12 hours, 7 days a week

We're committed to resolving every issue and ensuring you have the best IPTV streaming experience possible.