Privacy Policy

1. Who We Are

SphereIPTV ("we", "us", "our") operates the website www.sphereiptv.com and provides a premium IPTV streaming subscription service. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our service.

If you have questions about this policy, contact us at support@sphereiptv.com.

2. Information We Collect

We collect the following types of information:

• Account information: Full name, email address, and username when you subscribe.
• Payment information: We do not store credit card numbers. Payments are processed by secure third-party providers (e.g., PayPal, Stripe).
• Technical data: IP address, browser type, device type, and operating system for service optimization.
• Usage data: Channels viewed, connection times, and streaming quality metrics to improve our service.
• Communication data: Messages you send to our support team via email, WhatsApp, or contact forms.

3. How We Use Your Information

We use your information solely to:

• Create and manage your IPTV subscription account
• Process your payments and send order confirmations
• Deliver your M3U/Xtream login credentials securely
• Provide 24/7 customer support
• Send important service updates and renewal reminders
• Detect and prevent fraud or unauthorized use
• Improve our streaming infrastructure and user experience

4. Data Sharing & Third Parties

We never sell, rent, or trade your personal information. We may share data only with:

• Payment processors (Stripe, PayPal) solely for transaction processing
• Email providers used to send your account credentials and support replies
• Legal authorities if required by law or to protect our rights

5. Cookies & Tracking

Our website uses minimal cookies to:

• Keep you logged into your account session
• Remember your language and display preferences
• Analyze anonymous traffic via Google Analytics

You can disable cookies in your browser settings at any time. Note that some features may not work correctly without cookies.

6. Data Retention

We retain your personal data for as long as your subscription is active, plus up to 90 days after cancellation for accounting purposes. After this period, your data is permanently deleted from our systems.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and all associated data
• Opt out of marketing communications at any time
• Data portability — receive your data in a structured format

To exercise any of these rights, email us at support@sphereiptv.com and we will respond within 72 hours.

8. Security

We implement industry-standard security measures including SSL/TLS encryption, secure password hashing, and restricted database access. However, no method of internet transmission is 100% secure. We encourage you to use a strong, unique password for your SphereIPTV account.

9. Children's Privacy

SphereIPTV is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy occasionally. We will notify you of significant changes via email or a notice on our website. Your continued use of SphereIPTV after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests:

• Email: support@sphereiptv.com
• WhatsApp: +1 (555) 123-4567
• Response time: within 24 hours